A. First, please make sure that the sound on your computer is turned on, and the speaker volume is turned up. We use HTML5 and Flash technology to play audio and video files. If your browser doesn't yet support HTML5, we use the Flash plug-in. If you receive an error or message indicating that Flash is not installed, you can download and install the latest version from here: http://get.adobe.com/flashplayer/. To get the absolute best experience with our site, we recommend using a browser that supports HTML5.

Please note: We do not support Internet Explorer 6

A. At this time, surveys that include audio/video media can be participated in with any iOS devices running iOS 5+, like an iPhone, iPad, etc. Android devices with the Flash plugin installed or an HTML5 capable device will also be capable of taking surveys. Surveys that do not contain any audio/video can be taken on almost any device that can display webpages with javascript. This includes, but is not limited to: iOS, Android, BlackBerry, etc. research.fm cannot provide support regarding a specific device.